URBAN RISK MANAGEMENT
About Urban Risk
Protecting people, workplaces and reputations through practical risk, safety and resilience solutions.
Urban Risk provides integrated safety, resilience and wellbeing solutions tailored to modern workplace environments. Drawing upon extensive frontline operational experience across emergency services, healthcare, protective security and risk management, we support organisations in protecting both their people and operations.
Through our healthcare-focused services, we work alongside GP practices and Primary Care Networks to improve staff safety, workplace confidence and operational resilience. Complementing this, our physiotherapy and wellbeing support services help organisations prioritise workforce health, recovery and performance in high-pressure environments.
Together, these services reflect our belief that resilient organisations are built by protecting both the safety and wellbeing of their people.
Urban Risk is positioned around tailored risk management across corporate, broadcast, healthcare, venues and events, so merging them under Urban Risk makes strong strategic sense.
Guiding Principles
Client Partnership & Risk Awareness
At Urban Risk, we work collaboratively with our clients to strengthen awareness, support informed decision-making and reduce operational risk. Our approach is built upon trust, transparency and shared responsibility, helping organisations create safer and more resilient working environments.
Protection Through Purpose
We are committed to protecting people, workplaces and reputations through practical, intelligence-led safety and resilience solutions. By combining operational experience with strategic planning, we help organisations build secure, sustainable and confident environments.
Preparedness & Resilience
Effective risk management requires preparation, adaptability and decisive action. We take a proactive approach to identifying emerging threats, strengthening organisational resilience and supporting effective responses during periods of disruption or crisis.
Our methodology is grounded in critical thinking, operational experience and a commitment to delivering reliable, high-quality services.
Resource Efficiency & Adaptability
We believe effective solutions should be flexible, scalable and operationally efficient. Our adaptive approach allows us to respond dynamically to changing risks and evolving client requirements while maintaining the highest professional standards.
Continuous improvement and innovation remain central to the way we operate.
Emergency Planning & Operational Readiness
Operating across complex and public-facing environments, we support organisations in developing robust emergency preparedness and contingency planning arrangements aligned with national resilience guidance and recognised best practice.
We strongly advocate for the regular review, testing and exercising of emergency plans to ensure operational readiness and organisational confidence.
Effective emergency planning is not optional, it is essential.
People & Experience
ur people are the foundation of our success. Urban Risk brings together professionals from military, police, fire and rescue, ambulance, healthcare and protective security backgrounds, combining frontline operational experience with a commitment to professionalism and service excellence.
Every member of our team is carefully selected, appropriately vetted and expected to maintain the highest standards of competence, integrity and continuous professional development.
We value diversity, inclusion and the strength that varied perspectives bring to effective problem-solving and service delivery.
Where applicable within the United Kingdom, all relevant Urban Risk personnel hold valid Security Industry Authority (SIA) licences, reflecting our commitment to professional accountability, compliance and public safety.
Professionalism & Quality
We take pride in representing our clients with professionalism, discretion and integrity. Quality is embedded throughout our organisation, from strategic planning and consultancy to frontline delivery and client support.
Accountability & Integrity
We are accountable for the services we provide and the standards we uphold. Our decisions are guided by honesty, transparency and operational integrity, ensuring our clients receive clear communication, dependable support and trusted professional advice.
Continuous Professional Development
We are committed to continuous learning and professional growth. Through structured development pathways, ongoing training and knowledge sharing, we ensure our personnel remain prepared to meet evolving operational challenges and industry demands.
We encourage leadership through expertise, collaboration and a genuine passion for protecting people.
Standards and Policies
Access to Our Standards and Policy Documentation
Did you know that our full suite of Standards and Policy documents is available upon request?
At Urban Risk Management Services (URMS), we operate in full compliance with the Security Industry Authority (SIA) and adhere to the UK Government’s National Service Standards. In addition to these regulatory frameworks, we have developed our own comprehensive internal standards and policies, accessible to all staff and operational personnel.
Purpose
To establish and sustain a secure working environment in which principals can live and work safely, while systematically reducing and managing risk.
Overview of URMS Security Standards (USS)
The URMS Security Standards (USS) provide a strategic framework outlining the core competencies required of Close Protection Officers and other risk management personnel. These standards serve as a high-level reference for the capabilities necessary to perform effectively in operational roles.
The USS are not designed to define individual job roles in isolation, but rather to support the performance requirements that align with a range of functions within the sector. Roles are typically informed by multiple standards, and therefore, not every standard will apply to every position. Instead, relevant standards are applied based on the specific duties associated with each role.
Developed using recognised best practice, the USS reflects the operational demands and unique context of Urban Risk Management.
Structure and Application
Each standard is composed of:
- Performance criteria: Benchmarks an individual is expected to meet in order to demonstrate competence in their role.
- Supporting knowledge and understanding: Foundational information that supports the application of the standard. While there is no direct one-to-one mapping between performance criteria and knowledge statements, the latter underpins the standard holistically.
The USS are specifically written with UK operational contexts in mind but are adaptable to international environments. They allow for variations in terminology and practice where necessary. Regardless of location, the primary objective remains consistent: to uphold a safe, secure, and responsive working environment where risks are actively mitigated.
If you would like to review our Standards and Policy documentation or discuss how they align with your organisational needs, please contact us directly.
